1. Introduction
The Voice Concierge ("we", "us", or "our") is highly committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Data in strict accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
2. Collection of Personal Data
We may collect personal data from you when you interact with us, such as when you submit a consultation request, use our WhatsApp widget, or subscribe to our newsletter. "Personal Data" refers to any data, whether true or not, about an individual who can be identified from that data.
The types of data we may collect include:
- Name and contact details (e.g., phone number, email address).
- Medical history or vocal concerns voluntarily provided during consultations.
- IP addresses and browser cookies to improve website functionality.
3. Purpose and Use of Personal Data
Your Personal Data is exclusively used for the following purposes:
- To provide and manage your vocal transformation services or medical procedures.
- To respond to your inquiries and consultation bookings.
- To comply with regulatory obligations and legal requirements in Singapore.
- To directly improve our website experience and customer service interactions.
4. Disclosure of Personal Data
We do not sell, rent, or trade your Personal Data. We will only disclose your data to third-party medical partners or service providers (who are bound by strict confidentiality agreements) if perfectly necessary to fulfill your requested services, or if mandated by Singaporean law enforcement agencies.
5. Protection of Personal Data
We deploy commercially reasonable security arrangements to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, or disposal. All digital records are stored on secure servers with encrypted access protocols.
6. Withdrawal of Consent, Access and Correction
Under the PDPA, you have the continuous right to:
- Withdraw your consent to our use or disclosure of your Personal Data.
- Obtain access to the Personal Data we currently hold about you.
- Request corrections to any inaccurate Personal Data.
To assert these rights, please contact our designated Data Protection Officer (DPO) at the contact point listed below.
7. Cookies and Similar Technologies
We use cookies and similar technologies on our website to support website functionality, understand website usage, and, where applicable, improve our marketing.
A cookie is a small text file placed on your device when you visit a website. Cookies may remember your preferences, help the website function properly, and provide information about how the website is used.
Types of cookies we may use
Necessary cookies
These cookies are essential for the website to operate properly. They may be used for functions such as page navigation, website security, spam prevention, form submission, and basic website performance. Because these cookies are necessary for the operation of the website, they do not require separate opt-in consent where permitted by applicable law.
Analytics cookies
These cookies help us understand how visitors use our website, such as which pages are viewed, how long visitors stay on pages, and how users navigate the site. We use this information to improve the performance, content, and user experience of the website. Where required, these cookies will only be used with your consent.
Marketing cookies
These cookies may be used to measure the effectiveness of our advertising, understand whether a user has visited our website after viewing an advertisement, and, where applicable, support remarketing or advertising personalization. Where required, these cookies will only be used with your consent.
What information cookies may collect
Depending on the cookie, the information collected may include technical and usage information such as IP address, browser type, device type, referring pages, pages viewed, time spent on pages, and general interaction with the website.
Third-party cookies
Some cookies may be set by third-party service providers that support website hosting, analytics, embedded communications, or advertising services. In our current setup, we primarily use FormSubmit for secure forms and WhatsApp widgets. Any future analytics or marketing trackers will be subject to your explicit consent.
Your choices
Users can manage cookie preferences through our dedicated Cookie Preferences panel at any time. Users may also adjust browser settings to block or delete cookies, though some website functions may be affected.
Changes to our cookie use
We may update this section from time to time to reflect changes in legal requirements, technology, or our use of cookies.
8. Contact our Data Protection Officer
If you have questions about our use of cookies or personal data, please contact our DPO via our main contact email (hello@thevoiceconcierge.com) with the subject line "Attn: Data Protection Officer".
Last Updated: March 2026